Privacy policy

Last updated: 22 February 2026

JUMBOGUARD™ (“we”, “us”, “our”) operates this website and online store.

This Privacy Policy explains how we collect, use, store and disclose personal information when you interact with us.

By using our website, you agree to this Privacy Policy.

1. Information We Collect

We may collect:

Contact information

Name
Billing and shipping address
Phone number
Email address

Order information

Products purchased
Transaction details
Order history

Technical information

IP address
Device and browser information
Website usage data
Cookies and tracking data

Payment details are processed securely by third-party payment providers. We do not store full card numbers.

2. How We Collect Information

We collect information:

When you place an order
When you contact us
When you subscribe to marketing communications
Through cookies and analytics tools
Through Shopify and integrated service providers

3. How We Use Information

We use personal information to:

Process and fulfil orders
Provide customer support
Send order updates
Improve website performance
Detect and prevent fraud
Send marketing communications (if you opt in)
Comply with legal obligations

We do not sell your personal information.

4. Marketing & Advertising

We use cookies, pixels and analytics tools to:

Understand how visitors use our website
Measure marketing effectiveness
Deliver relevant advertising on third-party platforms

We may use behavioural data, such as pages viewed or products added to the cart, to tailor advertising and marketing communications.

If you subscribe to email or SMS marketing, we may send:

Product updates
Educational content
Promotional offers
Abandoned cart reminders
Post-purchase communications

You may unsubscribe from marketing emails at any time via the unsubscribe link.

You may opt out of SMS marketing by replying STOP or contacting us.

5. Sharing of Information

We may share personal information with:

Shopify (our e-commerce platform provider)
Payment processors
Shipping providers
IT and hosting providers
Marketing and analytics providers

These providers receive only the information necessary to perform their services.

We may disclose information where required by law.

6. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access.

No online transmission is completely secure.

7. Access & Correction

You may request access to or correction of your personal information by contacting:

info@jumboguard.com.au

We will respond in accordance with Australian privacy law.

8. International Transfers

Some service providers may store or process data outside Australia.

We use reputable providers with appropriate safeguards in place.

9. Changes to This Policy

We may update this Privacy Policy from time to time.

Updates will be published on this page.

10. Contact

For privacy enquiries, contact: