Refund policy

30-Day Return Policy

We offer a 30-day return period. You have 30 days from the date of delivery to request a return.

To be eligible for a return, the product must:

Due to the nature of chemical coating products, we cannot accept returns of opened or used containers unless the product is defective.

To request a return, please contact us at:

info@jumboguard.com.au

Include:

If your return is approved, we will provide return instructions. Items sent back without prior approval will not be accepted.

Return shipping costs are the customer's responsibility unless the product is confirmed defective or supplied incorrectly.

Please inspect your order upon receipt.

If your item is:

We will assess the issue and provide a suitable remedy in accordance with the Australian Consumer Law.

We do not accept returns for:

For safety and compliance reasons, opened hazardous materials, flammable liquids, or chemical products cannot be returned unless faulty.

We do not offer direct exchanges.

If you wish to purchase a different product, please return the eligible unopened item and place a new order once the return has been processed.

Once your return is received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note that financial institutions may take additional time to process refunds.

If more than 15 business days have passed since approval, please contact us at info@jumboguard.com.au

Nothing in this policy excludes, restricts, or modifies rights you may have under Australian Consumer Law.